The business is going through a multichannel transformation that will allow it to deliver the experience customers want, and Ikea seems to be adapting with multifold changes at the top. Experienced Chief Technology Officer Susan Standiford joined at the start of the year, while Chief Information Officer Benny Svensson took on new role of digital transformation manager at the end of 2018.
Come to the UK, and Peter Jelkeby will now head operations. Swedish-born Peter returns to IKEA having enjoyed an extensive career of over 20 years with the company in Sweden, Russia, Vietnam and the UK and Ireland. He then moved to Swedish retailer Clas Ohlson where he held the roles of Executive Vice President/Chief Operating Officer, Director of Operations and most recently Acting CEO.